Shipping Policy
We know you like to get your parcels fast, so please read STUD shipping policy to avoid any delay.
Once your order has been received and processed, it will ship within 1 to 2 working days. During a sale event, please allow additional time for the processing and shipment of your order.
Important:
The Billing address must be a physical address and not a P.O.Box
Please provide a mobile number (+ country code xxx xxx xxx) as a contact; first-time shoppers will receive a text message to verify the order and delivery details.
In rare circumstances and to enhance security, we may need to validate your transaction. This process could involve verifying personal information and/or credit card details to support payment or shipping procedures. Orders will be shipped once all required verifications have been completed.
Australia
FREE Standard Shipping for orders over A$169
World Wide
Rates at the checkout
Local Pickup By Appointment Only
All pickup orders will be ready the day after placing the order. For same-day/weekend pickup, please send us a message, and we will do our best to accommodate your request.
Pickup is Monday to Friday, 08:00 to 20:00. Once your order is ready for pickup, you will receive an email with pickup instructions.
Pickup: Sydney CBD 2000 (Near Wynyard Station/we are not a physical shop).
Authority to Leave (ATL): By selecting 'Yes' to ATL at checkout, the buyer assumes full financial responsibility for the parcel once delivered. The merchant and delivery carriers are strictly not liable for any theft, loss, damage, or weather impact after the package has been left in accordance with your specified delivery instructions.
Delivery Timeframe:
New Zealand delivery time up to 12 days (Express 4 - 10 days)
USA / CA / Asia / EU / UK delivery time up to 21 days (Express 4 - 10 days)
Rest of the world delivery time is up to 5 Weeks (Express 8 - 18 days)
Delivery time is an estimate only
All orders receive an email with a tracking number so you can easily track your order
Delivery times may vary during sales or peak periods due to high order volumes.
Packaging is unbranded
Delivery claim - If your parcel hasn’t been delivered by the expected time or you’re worried it’s gone missing, let us know as soon as you can. Please note that Australia Post will start investigating after 28 days and NO more than 60 days from dispatch.
It can take up to 28 days to receive a report from Australia Post.
Australia Post Website: https://auspost.com.au
The destination country may charge customs fees and taxes on orders. These charges must be paid for by the person receiving the parcel. If delivery is refused, all costs incurred for the return of goods will be charged to the customer. STUD has no control over customs policies and charges, which can vary from country to country. For further information, we recommend you contact your local customs office.
If you refuse to pay any fees, it is within your right to decline this and have the parcel will be sent back to us. The cost of your order will then be refunded, minus the postage and 7% processing fees.
